Prisoners’ Penfriends makes it possible for prisoners, in England and Wales, to correspond with volunteer letter-writers, outside prison, and to do so in complete safety. We recruit both prisoners and volunteers and equip the volunteers with guidelines, training and ongoing advice. We know from Inspection Reports by Peter Clarke, Her Majesty's Chief Inspector of Prisons, that many prisoners are living in appalling conditions, with some kept in their cells for 23 hours a day, four days a week. The work of Prisoners’ Penfriends is particularly valuable to these prisoners and provides a measure of hope and support, reducing isolation and providing much-needed friendship. This is what one of our prisoner-penfriends told us: